Question 1

Where does PASUGO deliver?

Accepted Answer

PASUGO currently serves Buug, Zamboanga Sibugay only — customers, stores, and riders are all within Buug. We focus on doing local delivery really well before expanding.

Question 2

How long does delivery take?

Accepted Answer

Most deliveries within Buug take about 20–45 minutes, depending on the store's preparation time, distance, and rider availability.

Question 3

How do I track my order?

Accepted Answer

Once your order is accepted you can follow it live on a map inside the app, see each status update from accepted to out-for-delivery, and view your rider's location.

Question 4

Can I talk to my rider?

Accepted Answer

Yes. Every active order has an in-app chat so you can message your rider or the store directly — handy for sharing landmarks or updating instructions.

Question 5

What if something is wrong with my order?

Accepted Answer

You have a short complaint window (about 15–20 minutes) after delivery to raise an issue through in-app chat. You can also reach us on the official PASUGO Facebook page.

Question 6

How much does PASUGO cost to download?

Accepted Answer

The PASUGO app is free to download. You only pay for your order plus any applicable delivery fee shown at checkout.

Question 7

How can a store or rider join PASUGO?

Accepted Answer

Merchants can sign up to list their store and menu, and riders can register to start accepting deliveries. Visit the For Merchants or For Riders pages to get started.

Question 8

What are your support hours?

Accepted Answer

Our support team is available 8:00 AM to 8:00 PM daily through in-app chat and the official PASUGO Facebook page.

Frequently asked questions

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