PASUGO

Account & Data Deletion

Effective date: July 8, 2026

This page explains how to request deletion of your PASUGO account and the personal data associated with it. It applies to the PASUGO mobile app and services operated by PASUGO PH ("PASUGO," "we," "us," or "our"), the local food and goods delivery service for Buug, Zamboanga Sibugay.

We handle deletion requests in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and the issuances of the National Privacy Commission (NPC). If you only want to remove specific information rather than your whole account, contact us and we will help.

1. How to Request Account Deletion

To request that your PASUGO account and associated data be deleted, follow these steps:

  • Send an email to [email protected] from the email address or with the mobile number registered to your PASUGO account.
  • Use the subject line "Account Deletion Request."
  • Include your full name and the mobile number linked to your account so we can verify it is you.
  • Alternatively, message our support team through the in-app chat and ask to delete your account.

For your security, we will verify that the request comes from the account owner before we act on it. We may ask for additional confirmation if we cannot match the request to your account.

2. What Happens After You Request Deletion

Once we verify your identity, we will process your request and confirm by email when it is complete. We aim to complete verified deletion requests within 30 days. If your account has active or pending orders, we may complete or cancel them before deletion.

3. Data That Is Deleted

When your deletion request is completed, we delete or irreversibly anonymize the personal data tied to your account, including:

  • Account profile information — name, mobile number, email address, and role (customer, merchant, or rider).
  • Saved delivery addresses, map pin locations, and delivery notes.
  • In-app chat messages and support communications linked to your account.
  • Device and notification identifiers used to send you order updates.

4. Data We Keep and Why

We may retain limited information after account deletion where the law requires it or where we have a legitimate need, such as:

  • Transaction and order records required for tax, accounting, and regulatory purposes, retained for up to 10 years as required for financial records under Philippine law.
  • Information needed to resolve disputes, prevent fraud or abuse, and enforce our Terms & Conditions, retained only for as long as necessary for those purposes.
  • Records we are legally obligated to keep in response to a lawful request from a government authority.

Retained records are kept securely, access is restricted, and they are deleted or anonymized once the applicable retention period ends.

5. Contact Us

For questions about account deletion or to exercise your rights as a data subject, contact us at [email protected].